Refund policy

RETURN & REFUND POLICY

Last Updated: 01.08.2026

Return & Refund Policy

30-Day Money-Back Guarantee

At Restova, we believe shopping should be a confident and worry-free experience.

That's why we offer a 30-Day Money-Back Guarantee on all products purchased through our website.

If you're not completely satisfied with your purchase for any reason, you may request a return within 30 calendar days from the date your order is delivered.

Once your return has been received and inspected, we'll issue a full refund to your original payment method in accordance with this policy.

For all eligible returns, Restova covers the cost of return shipping.

Return Eligibility

To be eligible for a refund:

  • Your return request must be submitted within 30 calendar days of delivery.
  • The product must be returned with all accessories and components originally supplied.
  • The product must not show signs of intentional damage, misuse, or unauthorized modification.
  • Reasonable inspection and normal testing of the product will not affect your eligibility for a refund.

You are not required to provide a reason for your return.

How to Request a Return

To initiate a return, simply contact our Customer Support team.

Once your request has been reviewed, we'll provide:

  • Return approval;
  • Return instructions;
  • A prepaid return shipping label, where applicable.

Returns should be shipped following the instructions provided by Restova.

Free Returns

For all returns accepted under this policy, Restova will cover the cost of return shipping.

Customers will not be charged any return shipping fees for eligible returns.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to the original payment method used for your purchase.

Most refunds are completed within 5–10 business days, although processing times may vary depending on your payment provider or financial institution.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact our Customer Support team as soon as possible.

After reviewing your request, we'll provide an appropriate solution, which may include:

  • A replacement product;
  • A full refund;
  • Missing parts;
  • Or another suitable resolution.

All shipping and handling costs relating to these cases will be covered by Restova.

To Help Us Process Your Return

To ensure your return is processed as efficiently as possible, we recommend that you:

  • Return the product together with all accessories;
  • Avoid intentionally damaging or modifying the product;
  • Use the original packaging whenever possible.

The absence of the original packaging alone will not result in the rejection of your return.

When a Return May Not Be Accepted

A return request may not be accepted if:

  • The product has been intentionally damaged;
  • Unauthorized repairs or modifications have been made;
  • The product has been seriously damaged due to misuse;
  • The return request is submitted more than 30 calendar days after delivery.

Nothing in this section limits your mandatory consumer rights under applicable law.

Consumer Rights

This policy describes Restova's voluntary 30-Day Money-Back Guarantee.

It does not limit, replace or affect any mandatory consumer rights granted under applicable law.

Where local consumer protection legislation provides additional rights, those rights remain fully applicable.

Policy Updates

Restova reserves the right to update this policy from time to time in order to reflect changes in legal requirements or business operations.

The latest version will always be available on our website.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Support team.

Email: support@buyrestova.com